Installation

Our "Custom Installation" Limited Warranty

All manufacturers' warranties, of course, are passed on to you, and we register your purchase with the manufacturer.  you have a standard limited one-year warranty as further described in the Contract. We also realize that our customers look to us for satisfaction in the event of product or installation failure, and therefore it is our business practice to investigate every case brought to our attention and to make a determination as to whether there is a problem, the cause of such a problem, the proposed remedy and the responsible party, if any, even if it is beyond our standard one-year warranty period.

Expert On-Site Pre-Inspection and Estimate

It is essential that your job be started right in order to finish it right. As part of our service, we send an experienced field estimator to perform an on-site pre-installation inspection of your home or place of business and to prepare a final estimate of your new floor covering.

It's best to set the inspection for a time when you will be present.  Our field estimator will work with you to answer your questions and to help you make good decisions about the finishing touches required to complete your installation to your full satisfaction.  Your sales associate will explain in detail what the service entails.

Preparing For Your Installation – A Checklist

Thank you for selecting our company to provide your new floor covering.  We are very proud of everyone on our staff.  Our installers are the finest craftsmen available.

Working together with you, we can deliver a timely and high quality installation of your floor covering with minimum disruption to you and your family.  We hope that you will enjoy your purchase for years to come.

The installation of floor covering in your home is a form of remodeling.  It can be as simple as laying down a new area rug or as major as tearing up a floor all the way down to the floor joists.  We do our best to minimize the inconvenience to you, but some projects are just nasty.  So, be prepared.

Ask your sales associate or field estimator to give you an idea of what to expect.  We sincerely want you to be content during the installation and pleased afterwards.

After our installers leave, please feel free to call us whenever you have a question – regardless of how many years your floor covering has been down.  We hope you will look to us for your future floor covering needs and send your friends for their floor covering needs to us as well.

Furniture

Because moving furniture, equipment and appliances takes time, our installers are paid extra if we are not specifically responsible for such work in the Contract and we ask them to perform such services.  Accordingly, you will be charged for any additional time it takes our installers to move your furniture, equipment and/or appliances.  It is best, therefore, for you to have the installation site clear in advance of our installers arriving.

Closets

It is also a good idea for you to remove shoes and other items from closet floors leaving at least three feet up from the floor free of clothing, so that the installers have room to work.

Knick Knacks

Antiques, heirlooms, china, dishes, glassware, books, lamps, bed linens and other small items on or in furniture, equipment and appliances should be removed by you, even when we are responsible to remove and replace your furniture, equipment and appliances.

Wall Art and Draperies

Our installers are careful, but it is still best to protect your wall art and draperies by covering or removing them until after the installation has been completed.

Electronic Equipment

Even when you have contracted with us to remove and replace such equipment as TV’s, VCR’s, audio equipment, computers, etc., we are not responsible for disconnecting, reconnecting or reprogramming, and therefore this should be done by you before our installers arrive.  Such work is beyond the ordinary expertise of our installers.  Their work is limited to physically removing and replacing the equipment.

Specialty Furnishings

Waterbeds, bunk beds, computer desks, modular shelving units, exercise equipment, pool tables, pianos, etc., which require disassembly and/or professional moving, are beyond the expertise of our installers.  You will need to make other arrangements prior to our installers arriving, as these are specialty items that require specific expertise.

Plumbing

Water supply lines for icemakers, as well as gas lines for ovens, ranges and clothes dryers, also require professional tradesmen to reinstall.  Our installers will disconnect these items, but you will need to make arrangements to have these items reconnected.  We also are not responsible for water leaks in old plumbing and plumbing fixtures.  Notwithstanding our usual good care, work on or around old plumbing and plumbing fixtures frequently results in leaks, and you will need to hire a plumber or other expert tradesman to make the necessary repairs and upgrades.

Hidden Alarm System Wires

Nailing, stapling or cutting may affect doorbell wires, TV coaxial cable, plumbing, radiant floor heating, etc.  Please let our installer know the location of these items in advance so the installer can take special precautions to work around them and you can avoid the inconvenience of having to have them repaired.

Dirt, Dust and Debris

The installation of many of today’s floor covering products will produce a fair amount of dust in the air.  Our installers use the finest “dust-less” tools, and do their best to protect your home with visqueen plastic sheeting, but inevitably, the finest small particles may settle on your walls, in your cabinets, on your furniture, and in your HVAC system.

You may wish to take extra precautions to cover or protect your furnishings.  In some cases, you may find that a thorough house cleaning may be required.  Such cleaning is beyond the scope of our work.

Children and Pets

Our installers use power tools, sharp knives and many “objects of fascination” for children and pets.  Please remember to keep children and pets safely out of the way during the installation process.

Work Area Access

Please make sure that our installers have safe and easy access to the installation site.  Please also identify for them the areas they can use (back yards, laundry rooms, etc.) to perform their “dirty” work and the sources for electricity and water.