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What our customers say about our work
At Floor Covering Associates (FCA), nothing is more important than the trust and satisfaction of the homeowners we serve. We have been in business since 1976, and in that time, we have delivered superior service and consistent results for thousands of happy, satisfied customers throughout Shorewood, IL, Naperville, IL, Kankakee, IL, St. Charles, IL, and Merrillville, IN.
We invite you to read some of our customer testimonials that we’ve received.
"Good installation, courteous, and good service."
—Clarence B., Kankakee IL
"I was very happy with my results."
—M., Manteno IL
"Nice job - looks great."
—P., Manhattan IL
"The installers came in and made doing their job a priority. They were very professional, and we are very pleased with our new carpet. Thank you!"
—Tricia & Matt H., Braidwood IL
"The salesperson (Megan) and installers were all courteous. Installers did a great job."
—Jim & Emma H., Braceville IL
"Love it! Thanks!"
—Breann M., Shorewood IL
"4 star rating for all. Thanks to Rich Johnson for great service now and from previous purchases. Thanks also to Eric for assistance with info with carpets on sale. The installers did a neat, clean, professional job and were very courteous as well."
—Carol F., Bucher IL
"We love Tayona! She is always courteous and so patient. She has a thorough knowledge of flooring. The installers were also courteous and very professional. "
—Clarence & C.L., Gary IN
"We also purchased an area rug during this remodel project from you - which is beautiful. All staff members were very helpful & courteous."
—Steve & Cindy G., Plainfield IL
"Overall we had a great experience and love our floors!"
—Marsha L., Wanatah IN
"Staff, Renee, and installer, Roger, are very kind & helpful! "
—L., Manteno IL
"Total experience was top rate! Installers (Jim & Tim) were exceptional hard working individuals. Great Job!!"
—Bob O., Joliet IL
"Very good workers."
—Joan E., Gilman IL
"Two men did the installation in one-half hour. Thanks so much. Great job!"
—Mack & Judy P., Schererville IN
"The two installers of my vinyl and laminate, did a wonderful job!! Very skilled and paid attention to detail. Hard to find quality installers these days. Very satisfied! "
—Dave & Jan B., Plainfield IL
"Very good service. "
—C. J., Gary IN
"The carpet was installed last Saturday for two bedrooms. It looks great! I am very happy with our choice! Sherry, thank you again for your help! You have a keen eye for design! I will be sure to refer you to anyone that I can. I have redone my entire home with your help. I won't have anymore tile or carpet jobs! It's all done! Thank you for everything & I wish you the very best!"
—Karen O., Naperville IL
"Mike B is a good salesman. Installation crew were very professional and did a great job! "
—Eric & Tammy B., Plainfield IL
"On time delivery and fast installation."
—Diedse S., Shorewood IL
"Installers were friendly and knowledgeable. Their workmanship looks very good. Salesperson (Kristen) was also very helpful."
—Bob K., Shorewood IL
"We had a great experience from the start with Emily to the end with Luis! Thanks everyone!"
—Dawn & Robert S., Plainfield IL
"Michele Christensen was awesome!"
—Jim & Lisa C., Homer Glen IL
"Garth and crew were excellent, very professional. They did a terrific job. Jim was very good."
—John & Pat M., Yorkville IL
"Thank you as always!"
—Susan & Tony M., Elwood IL
"Our installers were the best workers we have ever had!"
—Bill & Jane B., St.Charles IL
"Very favorable. "
—Marge H., Naperville IL
"We love your product, customer service, and installers. Luis was most excellent!"
—Shannon K & Julia J , Joliet IL
—Kalon S., Naperville IL
"Very happy with service and installation."
—M., Manteno IL
"Megan was excellent!!"
—Mary P., Naperville IL
—Marlene M., Joliet IL
"Great service all around. I will continue to make all my flooring purchases through you guys. Thanks!"
—Paul R., Plainfield IL
"The two gentlemen who were here today were wonderful. Above and beyond my expectations. Thank you."
—Keri K., Naperville IL
"Very professional, friendly service. Great work is always given!"
—Ron & Angela B., Merrillville IN
"Lindsey and her father were awesome! They were friendly. She was so nice!"
—Rich & Aubry V., San Pierre IN
"Great Service! Thank you very much. Installers were very polite."
—Paul B., Naperville IL
"Very punctual. Carpet looks great!"
—R., Downers Grove IL
"The installers did a beautiful job and I'm very pleased."
—Janice B., Aurora IL
"Sam is great! Made selection of tile very easy. Design recommendations were perfect."
—Gail S., Crown Point IN
"Installed nicely and cleaned up all the mess from cutoffs. Very pleased with work. "
—Lawrence D., Plainfield IL
"Now I want to do a bathroom through FCA! Great customer service!"
—Leslie G., Schererville IN
"Excellent Carpet Installers!"
—Bob & Theresa K., Channahon IL
"The installers were very polite & accommodating."
—Carole M., Streamwood IL
"Jorge and Jen were great to work with."
—Donna & Craig W., Plainfield IL
"So far, so good!"
—Sue M., Naperville IL
—Lynn K., Wheaton IL
"Excellent work! Thank you!"
—Judy W., Plainfield IL
"Robyn was knowledgeable and very easy to work with. Great service. She said Garth was the best and he was finished earlier than expected and extremely good workmanship."
—Meg W., Naperville IL
"Sales staff and installer were great in customer service!"
—Mike V., Merrillville IN
"I wanted to let you know that the carpet was installed today and I'm very happy with the way it looks. Thanks so much for going above and beyond with the customer service! I know I asked many questions and probably seemed a bit needy but I rarely spend a large amount of money remodeling a guest/grandchildren bedroom. Your going out of your way to get me a piece of the carpet to match colors really impressed me. I will definitely be back when I'm ready to tackle my new kitchen floor. Thanks again for the great service and advice! "
—Anita R, IL